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FAQ

FREQUENTLY ASKED QUESTIONS

Some of the questions commonly asked by our customers.

We usually have sample pieces at both our studio’s located in London and Belfast.  Therefore you may be able to come in (appointment only) and try a piece on.  To do this simply send an email detailing your location and approximate date you would like to come in and we can set up an appointment for you.  Please send enquiries to: nichola@nicholaruby.com

Yes we do. Payment for orders can only be made in pounds sterling (£) using one of the following payment cards: Visa, MasterCard, Solo, Switch, Visa Debit, Visa Electron and Switch. Please refer to our delivery page for further information on the applicable delivery charges.

Yes all our pieces can be modified to suit your requirements. Please contact us prior to ordering to enquire about any particular adjustments you would like and we’ll let you know if it is possible. In addition, we also offer a full bespoke service. Simply tell us what you want and we will design and make your piece exactly to your requirements, where possible. Please note that bespoke items, or items which have been tailored to your individual requirements, are non-returnable.

Your piece is sent to you in a beautifully presented signature Nichola Ruby rigid keepsake box.  The piece itself sits inside a soft removable pouch inside the box to keep it extra safe.

We accept online payment in a secure environment by payment card and we currently accept the following cards: Visa, MasterCard, Solo, Switch, Visa Debit, Visa Electron and Switch.

Any customs or import duties are levied once your goods reach their destination country. Additional charges for customs clearance must be borne by the recipient. We have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you may want to contact your local customs office for further information. Nichola Ruby is not liable for any import charges whatsoever.

If for any reason you have a complaint please do not hesitate to contact us via any of the methods described on our contact us page. We approach all criticism and complaints with the highest regard and it is our policy to address all complaints within three working days.

Items deemed faulty should be returned within 7 days of receipt of order for repair. We do not issue refunds or exchanges (unless due to faulty workmanship).

Please email nichola@nicholaruby.com with all enquires. We will always do our best to fulfil last minute orders,  However bespoke orders with fine detail may not always be possible if time does not permit. A last minute fee may apply depending on how busy the workshop is.

To keep your piece looking beautiful for years to come please follow these care instructions:

DO NOT spray with hairspray/perfume as this will dull stones and metal on the piece. Treat it delicately

Store your piece in the pouch and box it came in.

Keep away from direct sunlight for long periods of time.

All Nichola Ruby Couture Headpieces are hand made to order with a lead time dependent on the product. You can expect and average of between 4-5 weeks but we will endeavour to get your piece out to you as soon as we can.

Based in the U.K, Nichola Ruby ships world wide, security and reliability are extremely important to us, therefore all orders are signed for securely for you piece of mind.

UK ORDERS

All orders are sent via Royal Mail First Class Recorded Delivery at a flat cost of £10.

EU ORDERS

All orders are sent via DPD Signed For at a cost of £20

REST OF WORLD ORDERS

Dependent on territory, costs of shipping will be agreed via initial communication.


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